Once you receive your item in the case size or design needs to be exchanged you could do so by simply informing us via any communication channel, WhatsApp, Facebook or Instagram.
Once informed we will arrange the exchange units to be delivered to your location within 4 – 8 working days.
In the event of an exchange the shipping charges for one way is to be borne by the customer and Sammy Chaps would be responsible to incur the remaining costs associated.
You can return the existing unit to the courier personal with the same box packaging and collect the exchange unit from the courier.
Order Cancellation Policy
Customers are allow to cancel their orders within 24 hours of placing order. If you cancel the order after 24 hours, you will have to pay a cancellation charge.
Delivery Period
Items will be delivered to the address specified by you. Delivery times are as follows,
- Delivery within Colombo would take 2 – 3 days.
- Delivery to suburbs of Colombo 2 – 4 days.
- Other areas island wide 3 – 6 days.
Need help?
Contact us at info@sammy.lk for questions related to refunds and returns.